TERMS AND CONDITIONS  

The following are the terms and conditions (the “Terms”) on which Domestic Bliss Limited (the “Company”) provides its services (the “Services”) described below to the client named in the attached proposal (the “Client”) and shall supersede any other documentation or communication between the Company and the Client. The proposal and the Terms shall, when the proposal is signed by the Client and the Company, form a contract (the “Contract”).

1. THE SERVICES

The Company shall facilitate the hiring by the Client of a cleaner or cleaners to provide to the Client in the Client’s home to provide domestic cleaning and/or ironing services. The Company shall:

a) arrange for the introduction to the Client of a cleaner whom the Company has assessed as reasonably appropriate for the provision to the Client of domestic cleaning and/or ironing services;

b) provide guidance to the Client on matters to be covered at the meeting between the Client and the cleaner introduced by the Company;c) provide an alternative cleaner for introduction to the Client if the first introduction is considered by the Client to be unsuitable;

d) use reasonable skill and care in the provision of the Services.

e) use reasonable endeavours to provide an alternative cleaner for emergency sickness cover provided the Company is given at least 24 hours prior notice from the Client that such cover is required.

2. PRICE AND PAYMENT

a) The price for the Services is as specified in the proposal.

b) Payment by the Client to the Company for the Services shall be payable monthly via a standing order.

c) In addition to the payment to be made by the Client, under paragraph 2.b), the Client shall be responsible for making payment directly to the cleaner for any work conducted at the hourly rate as detailed in the proposal.

d ) The Company reserves the right to amend the hourly rate of the cleaners from time to time to ensure that the cleaners are paid an appropriate amount in line with the then current market rates. The Client will be notified of any such changes in accordance with paragraph 9.a) below.

3. CLIENT’S OBLIGATIONS

The Client shall:

a) provide the cleaner with access to the Client’s home at the agreed times;

b) provide the cleaner with a safe working environment in which to work;

c) remove (or restrict access to) all delicate items of furniture, ornaments and other belongings from the area being cleaned; and

d) supply all cleaning equipment and materials required for the provision of the Services. All equipment supplied by the Client must be safe to operate, in full working order and must not require any special skills to operate.

The Client shall be liable for any expenses or costs incurred by the Company and/or the cleaner as a result of the Client’s failure to comply with its obligations under the Contract.

The Company recommends that the Client has a general household insurance policy in place.

4. INSURANCE

The Company holds public liability insurance cover to a maximum of £2,000,000. A copy of the Company’s public liability cover is available on request. Such insurance cover will not be available if the Client has failed to comply with its obligations under the Contract.

5. LIABILITY

a) If the Company fails to comply with these Terms, the Company shall be responsible for loss or damage suffered by the Client that is a foreseeable result of the Company’s breach of these Terms or its negligence up to a maximum of £1,000,000 but the Company shall not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the Company’s breach or if they were contemplated by the Client and the Company at the time they entered into the Contract.

b) The Company does not exclude or limit in any way its liability for death or personal injury caused by the Company’s negligence or fraud or fraudulent misrepresentation.

6. KEYS

The Client’s keys shall remain at the risk of the Client irrespective of whether a set of keys to the Client’s house is held by the Company and/or by the cleaner appointed by the Client.

7. CANCELLATIONS

The Company requires a minimum of 24 hours’ notice for the cancellation of the Services on a given date. Should the Client give less than 24 hours’ notice of cancellation the standard hourly rate shall apply.

8. TERMINATION

a) The Company may terminate the Contract at any time with immediate effect by giving the Client written notice if the fee has not been paid. In the event of termination the Company will have no liability to the Client for any failure on its part to provide the Services.

b) Either party may terminate the Contract on seven days’ written notice to the other party. In the event of termination by the Client, save for breach by the Company of its obligations under these Terms, the Client shall not be entitled to receive any reimbursement of the fee or any part thereof.

9. DATA PROTECTION

a) The Company is obliged to comply with (inter alia) the Data Protection Act 1998, the General Data Protection Regulation 2016/679, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2000 and any other applicable data protection legislation (together “Data Protection Laws”), to the extent that at any time these are in force and applicable to us. Both parties must comply with the Data Protection Laws.

b) You consent to the Company holding and processing data relating to you for legal, personal, administrative and management purposes (“the personal data”). You agree to our processing the personal data that you provide to us pursuant to this Contract.

c) Any personal data that we process will be adequate, up to date and only limited to what is necessary for the Company to provide the Services.

d) The Company’s processing of the personal data is subject to your instructions, the Data Protection Laws and it’s duty of confidentiality to you. You have a right of access thereunder to the personal data, and you may also request a copy of personal data held by the Company at any time for a reasonable fee.

e) The Company will collect and process information relating to you in accordance with the privacy policy which is annexed to this Agreement.

f) You shall read, acknowledge and comply with the privacy policy annexed to this agreement.

10. OTHER IMPORTANT TERMS

a) The Company reserves the right to amend the Contract and/or these Terms and shall inform the Client of any changes by sending copies of the revised contract and/or the terms and Conditions to the Client either by post or email, giving the Client not less than 30 days’ prior notice of the implementation of such changes. The Client can choose to terminate the Contract in accordance with paragraph 8.b) above in such circumstances.

b) The Contract is between the Client and the Company. No other person shall have any right to enforce any of its terms.

c) Each of the paragraphs of these Terms operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

d) Failure by either party to enforce at any time or for any period any one or more of the terms and conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all terms and conditions.

e) The Contract shall be governed by and construed in accordance with the English law and the parties hereby submit to the exclusive jurisdiction of the English courts.